Frequently Asked Questions
Everything you need to know about your Gallery by Flo beauty experience.
What is the status of my order?
Once your order is placed, you will receive a confirmation email. After your beauty products have shipped, a second email containing your tracking number will be sent so you can follow your package's journey.
Are Gallery by Flo products cruelty-free?
Yes, we are committed to ethical beauty. All products curated for Gallery by Flo are 100% cruelty-free and never tested on animals.
What is your return policy?
We offer a 30-day return policy for unopened and unused products in their original packaging. For hygiene reasons, we cannot accept returns on cosmetics that have been opened or swatched.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by destination but generally range from 7-14 business days.
Do you offer international shipping?
Yes, Gallery by Flo ships worldwide. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the recipient.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.